AI Customer feedback sentiment analysis

n8n template #1996

Summary

LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08 How it works Create a form for customer feedback, have OpenAI classify the sentiment of the feedback (positive/neutral/negative) and store it in Google sheets! Set up steps Connect Google sheets Connect your OpenAi account (api key + org Id) Create a customer feedback form, use an existing one or use the one below as example. All set! Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account.

How to set it up

Open template #1996 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
Create 2 credentials under Credentials → Add credential: Google Sheets, OpenAI. Then open each of those nodes and pick the credential.
Check the model in the OpenAI node. The template may point at a model your account can't use; swap it for one you have access to.
Click Execute workflow and step through each node's output to confirm the data looks right.
Toggle the workflow to Active so its trigger runs on its own.

Hand off to your agent

Prompt

Help me set up the n8n workflow "AI Customer feedback sentiment analysis" (https://n8n.io/workflows/1996). It uses: Google Sheets, OpenAI. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

Paste into Claude Code and it will do the rest.

Apps and nodes

Google Sheets OpenAI

Questions

Yes. undefined published it free on n8n.io, and it has 9,050 views. It runs on n8n Cloud or a self-hosted n8n instance.

Google Sheets, OpenAI. The other 0 nodes are built into n8n.

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