Automate Service Ticket Triage with GPT-4o & Taiga
n8n template #4665Summary
Use templateUsecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by: Using an AI model to extract key information from the ticket description. Automatically assigning values for: Type (Bug, Enhancement, Onboarding, Question) Severity (Wishlist, Minor, Normal, Important, Critical) Priority (Low, Normal, High) Status (New, Needs More Info, etc.) Detecting missing critical data and blocking the ticket if incomplete. Setup instructions here: https://github.com/emooney/ServiceTicketTriageHelper
Hand off to your agent
Prompt
Help me set up the n8n workflow "Automate Service Ticket Triage with GPT-4o & Taiga" (https://n8n.io/workflows/4665). It uses: Taiga, AI Agent, OpenAI Chat Model, Structured Output Parser. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.
Paste into Claude Code and it will do the rest.
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