Create ticket on specific customer messages in Telegram

n8n template #368

Summary

This is a workflow where a support channel on Telegram is being used to gather customer feedback. Depending on certain keywords in the customer's message, this workflow creates a ticket with a tag in your Freshdesk instance. The customer is then sent a message on Telegram and an item is created on Monday.com for tracking.

How to set it up

Open template #368 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
Create 3 credentials under Credentials → Add credential: Telegram, Freshdesk, Monday.com. Then open each of those nodes and pick the credential.
Click Execute workflow and step through each node's output to confirm the data looks right.
Toggle the workflow to Active so its trigger runs on its own.

Hand off to your agent

Prompt

Help me set up the n8n workflow "Create ticket on specific customer messages in Telegram" (https://n8n.io/workflows/368). It uses: Telegram, Freshdesk, Monday.com. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

Paste into Claude Code and it will do the rest.

Apps and nodes

TelegramFreshdeskMonday.com

Questions

Yes. tanaypant published it free on n8n.io as a verified creator, and it has 7,038 views. It runs on n8n Cloud or a self-hosted n8n instance.

Telegram, Freshdesk, Monday.com. The other 0 nodes are built into n8n.

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