Customer Support WhatsApp Bot with Google Docs Knowledge Base and Gemini AI

n8n template #4966

Summary

Document-Aware WhatsApp AI Bot for Customer Support Google Docs-Powered WhatsApp Support Agent 24/7 WhatsApp AI Assistant with Live Knowledge from Google Docs 📝Description Template Smart WhatsApp AI Assistant Using Google Docs Help customers instantly on WhatsApp using a smart AI assistant that reads your company’s internal knowledge from a Google Doc in real time. Built for clubs, restaurants, agencies, or any business where clients ask questions based on a policy, FAQ, or services document. ⚙️ How it works Users send free-form questions to your WhatsApp Business number (e.g. “What are the gym rules?” or “Are you open today?”) The bot automatically reads your company’s internal Google Doc

How to set it up

Open template #4966 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
Create 4 credentials under Credentials → Add credential: Google Sheets, Google Docs, WhatsApp Business Cloud, Google Gemini Chat Model. Then open each of those nodes and pick the credential.
Check the model in the AI Agent node. The template may point at a model your account can't use; swap it for one you have access to.
Click Execute workflow and step through each node's output to confirm the data looks right.
Toggle the workflow to Active so its trigger runs on its own.

Hand off to your agent

Prompt

Help me set up the n8n workflow "Customer Support WhatsApp Bot with Google Docs Knowledge Base and Gemini AI" (https://n8n.io/workflows/4966). It uses: Google Sheets, Google Docs, WhatsApp Business Cloud, Code, AI Agent, Simple Memory, Google Gemini Chat Model. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

Paste into Claude Code and it will do the rest.

Apps and nodes

Google Sheets Google Docs WhatsApp Business Cloud Code AI Agent Simple Memory Google Gemini Chat Model

Questions

Yes. Tharwat Mohamed published it free on n8n.io as a verified creator, and it has 15K views. It runs on n8n Cloud or a self-hosted n8n instance.

Google Sheets, Google Docs, WhatsApp Business Cloud, Google Gemini Chat Model. The other 3 nodes are built into n8n.

Similar workflows

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