🚀 Boost your customer service with this WhatsApp Business bot!

n8n template #2340

Summary

This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message. In case user sends a message to the bot, the text and user data is stored in Google Sheets. To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node. Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉 Setup Instructions To get

How to set it up

Open template #2340 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
Create 2 credentials under Credentials → Add credential: Google Sheets, WhatsApp Business Cloud. Then open each of those nodes and pick the credential.
Click Execute workflow and step through each node's output to confirm the data looks right.
Toggle the workflow to Active so its trigger runs on its own.

Hand off to your agent

Prompt

Help me set up the n8n workflow "🚀 Boost your customer service with this WhatsApp Business bot!" (https://n8n.io/workflows/2340). It uses: Google Sheets, WhatsApp Business Cloud. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

Paste into Claude Code and it will do the rest.

Apps and nodes

Google Sheets WhatsApp Business Cloud

Questions

Yes. Eduard published it free on n8n.io as a verified creator, and it has 48K views. It runs on n8n Cloud or a self-hosted n8n instance.

Google Sheets, WhatsApp Business Cloud. The other 0 nodes are built into n8n.

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