Telegram AI Bot-to-Human Handoff for Sales Calls
n8n template #3350Summary
Use templateThis n8n template demonstrates an approach to perform bot-to-human handoff using Human-in-the-loop functionality as a switch. In this experiment, we play with the idea of states we want our agent to be in which controls it's interacton with the user. First state - the agent is onboarding the user by collecting their details for a sales inquiry. After which, they are handed-off / transferred to a human to continue the call. Second state - the agent is essentially "deactivated" as further messages to the bot will not reach it. Instead, a canned response is given to the user. The human agent must "reactivate" the bot by completing the human-in-the-loop form and give a summary of their conversat
How to set it up
- Open template #3350 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
- Create 4 credentials under Credentials → Add credential: Redis, Telegram, OpenAI Chat Model, Redis Chat Memory. Then open each of those nodes and pick the credential.
- Check the model in the AI Agent node. The template may point at a model your account can't use; swap it for one you have access to.
- Click Execute workflow and step through each node's output to confirm the data looks right.
- Toggle the workflow to Active so its trigger runs on its own.
Hand off to your agent
Prompt
Help me set up the n8n workflow "Telegram AI Bot-to-Human Handoff for Sales Calls" (https://n8n.io/workflows/3350). It uses: Redis, Telegram, Code, AI Agent, OpenAI Chat Model, Redis Chat Memory, Call n8n Workflow Tool, Chat Memory Manager, Information Extractor. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.
Paste into Claude Code and it will do the rest.
Apps and nodes
RedisTelegramCodeAI AgentOpenAI Chat ModelRedis Chat MemoryCall n8n Workflow ToolChat Memory ManagerInformation Extractor
Questions
Yes. Jimleuk published it free on n8n.io as a verified creator, and it has 13K views. It runs on n8n Cloud or a self-hosted n8n instance.
Redis, Telegram, OpenAI Chat Model, Redis Chat Memory. The other 5 nodes are built into n8n.
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