Automate IT Support: Convert Emails to Jira Tickets with AI Resolution
n8n template #6735Summary
Use templateSmartSupport Flow: Auto-Handle IT Requests from Email to JIRA with Slack notification Watch the demo video below: Who’s it for > This workflow is built for lean IT teams, office managers, and business operators who receive support requests via email and want to automate ticket creation, smart AI resolution advice, and seamless communication with both users and internal teams, all without lifting a finger. If your team is tired of manually triaging inbox requests, this AI-powered flow will transform your support handling process. How it works / What it does Trigger on New Email: Uses Gmail Trigger to detect new support request emails. Fetch Email Content: Retrieves the full message body an
Hand off to your agent
Prompt
Help me set up the n8n workflow "Automate IT Support: Convert Emails to Jira Tickets with AI Resolution" (https://n8n.io/workflows/6735). It uses: Slack, Jira Software, Gmail, SendGrid, AI Agent, Basic LLM Chain, OpenAI Chat Model, Structured Output Parser. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.
Paste into Claude Code and it will do the rest.
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