Automate Customer Support Issue Resolution using AI Text Classifier

n8n template #2468

Summary

This n8n template is designed to assist and improve customer support team member capacity by automating the resolution of long-lived and forgotten JIRA issues. How it works Schedule Trigger runs daily to check for long-lived unresolved issues and imports them into the workflow. Each Issue is handled as a separate subworkflow by using an execute workflow node. This allows parallel processing. A report is generated from the issue using its comment history allowing the issue to be classified by AI - determining the state and progress of the issue. If determined to be resolved, sentiment analysis is performed to track customer satisfaction. If negative, a slack message is sent to escalate, other

How to set it up

Open template #2468 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
Create 4 credentials under Credentials → Add credential: Slack, Jira Software, OpenAI Chat Model, Sentiment Analysis. Then open each of those nodes and pick the credential.
Check the model in the AI Agent node. The template may point at a model your account can't use; swap it for one you have access to.
Click Execute workflow and step through each node's output to confirm the data looks right.
Toggle the workflow to Active so its trigger runs on its own.

Hand off to your agent

Prompt

Help me set up the n8n workflow "Automate Customer Support Issue Resolution using AI Text Classifier" (https://n8n.io/workflows/2468). It uses: Slack, Jira Software, AI Agent, Basic LLM Chain, OpenAI Chat Model, Structured Output Parser, Text Classifier, Sentiment Analysis. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

Paste into Claude Code and it will do the rest.

Apps and nodes

SlackJira SoftwareAI Agent Basic LLM Chain OpenAI Chat Model Structured Output Parser Text ClassifierSentiment Analysis

Questions

Yes. Jimleuk published it free on n8n.io as a verified creator, and it has 23K views. It runs on n8n Cloud or a self-hosted n8n instance.

Slack, Jira Software, OpenAI Chat Model, Sentiment Analysis. The other 4 nodes are built into n8n.

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