Automate Customer Support Issue Resolution using AI Text Classifier
n8n template #2468Summary
Use templateThis n8n template is designed to assist and improve customer support team member capacity by automating the resolution of long-lived and forgotten JIRA issues. How it works Schedule Trigger runs daily to check for long-lived unresolved issues and imports them into the workflow. Each Issue is handled as a separate subworkflow by using an execute workflow node. This allows parallel processing. A report is generated from the issue using its comment history allowing the issue to be classified by AI - determining the state and progress of the issue. If determined to be resolved, sentiment analysis is performed to track customer satisfaction. If negative, a slack message is sent to escalate, other
Hand off to your agent
Prompt
Help me set up the n8n workflow "Automate Customer Support Issue Resolution using AI Text Classifier" (https://n8n.io/workflows/2468). It uses: Slack, Jira Software, AI Agent, Basic LLM Chain, OpenAI Chat Model, Structured Output Parser, Text Classifier, Sentiment Analysis. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.
Paste into Claude Code and it will do the rest.
Apps and nodes
SlackJira SoftwareAI AgentBasic LLM ChainOpenAI Chat ModelStructured Output ParserText ClassifierSentiment Analysis
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