Customer Support Channel and Ticketing System with Slack and Linear

n8n template #2323

Summary

This n8n workflow demonstrates how to create a really simple yet effective customer support channel and pipeline by combining Slack, Linear and AI tools. Built on n8n's ability to integrate anything, this workflow is intended for small support teams who want to maximise re-use of the tools they already have with an interface which is doesn't require any onboarding. Read the blog post here: https://blog.n8n.io/automated-customer-support-tickets-with-n8n-slack-linear-and-ai/ How it works The workflow is connected to a slack channel setup with the customer to capture support issues. Only messages which are tagged with a "✅" reaction are captured by the workflow. Messages are tagged by the suppo

How to set it up

Open template #2323 on n8n.io and click Use for free, or copy the template JSON and paste it onto an empty canvas in n8n.
Create 3 credentials under Credentials → Add credential: Slack, Linear, OpenAI Chat Model. Then open each of those nodes and pick the credential.
Check the model in the OpenAI Chat Model node. The template may point at a model your account can't use; swap it for one you have access to.
Click Execute workflow and step through each node's output to confirm the data looks right.
Toggle the workflow to Active so its trigger runs on its own.

Hand off to your agent

Prompt

Help me set up the n8n workflow "Customer Support Channel and Ticketing System with Slack and Linear" (https://n8n.io/workflows/2323). It uses: Slack, Linear, Basic LLM Chain, OpenAI Chat Model, Structured Output Parser. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

Paste into Claude Code and it will do the rest.

Apps and nodes

SlackLinearBasic LLM Chain OpenAI Chat Model Structured Output Parser

Questions

Yes. Jimleuk published it free on n8n.io as a verified creator, and it has 6,594 views. It runs on n8n Cloud or a self-hosted n8n instance.

Slack, Linear, OpenAI Chat Model. The other 2 nodes are built into n8n.

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