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Automatically Create JIRA Issues from Outlook Email Support Requests

n8n template #3893
This n8n template watches an outlook shared inbox for support messages and creates an equivalent issue item in JIRA. How it works A scheduled trigger fetches recent Outlook messages from an shared inbox which collects support requests. These support requests are filtered to ensure they are only processed once and their HTML body is converted to markdown for easier parsing. Each support request is then triaged via an AI Agent which adds appropriate labels, assesses priority and summarises a title and description of the original request. Finally, the AI generated values are used to create an issue in JIRA to be actioned. How to use Ensure the messages fetched are solely support requests otherw

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Prompt

Help me set up the n8n workflow "Automatically Create JIRA Issues from Outlook Email Support Requests" (https://n8n.io/workflows/3893). It uses: Jira Software, Microsoft Outlook, Basic LLM Chain, OpenAI Chat Model, Structured Output Parser. Import the template JSON into my n8n instance, list every credential I need to create, and walk me through testing it.

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